Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Coherent Support Portal
  1. Coherent Support Portal
  2. Spark Service Desk

Spark Service Desk

For issues related to the Coherent Spark SaaS Platform including hybrid deployments.

  • ...something that's broken

    Report an incident, problem or connectivity issue, Report a security vulnerability
  • ...getting assistance or an answer to your question

    Technical support, Request Account Support, Ask a general question
  • ...an idea you have

    Suggest a new feature
Powered by Jira Service Management
{"xsrfToken":"56cb897e5276e627aa763aab3f2ac2b571a9af32_lout","branding":{"id":"5","key":"sdcpf","name":"Spark Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9ffab235-4ca7-4cd7-bc4b-f6a2c2c139bc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDU4ZjhiYS1kOThhLTRmMzctOWJhZS0xODBhNWU5Y2FkNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmZmFiMjM1LTRjYTctNGNkNy1iYzRiLWY2YTJjMmMxMzliYyI6WyJyZWFkIl19LCJleHAiOjE3NzgzNzE2MzMsIm5iZiI6MTc3ODM3MTAzM30.zEq87f14IOmiRlaE6xwV_KWtETFrPsGoAakd_v5wiHo&client=b058f8ba-d98a-4f37-9bae-180a5e9cad67&mode=fit","logoId":"9ffab235-4ca7-4cd7-bc4b-f6a2c2c139bc","isLogoAvailable":true,"helpCenterTitle":"Coherent Support Portal","sharedPortalName":"Coherent Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Coherent Support Portal","sharedPortalName":"Coherent Support Portal","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to Coherent","sharedPortalName":"Coherent Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#6700f6","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0999d342-f5a8-4c26-b381-6010ad9091e5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDU4ZjhiYS1kOThhLTRmMzctOWJhZS0xODBhNWU5Y2FkNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5OTlkMzQyLWY1YTgtNGMyNi1iMzgxLTYwMTBhZDkwOTFlNSI6WyJyZWFkIl19LCJleHAiOjE3NzgzNzE2MzMsIm5iZiI6MTc3ODM3MTAzM30.0rOQfeaqQB00HHJe9dZ9OyDOF39PUQSZf8a5WRBg45E&client=b058f8ba-d98a-4f37-9bae-180a5e9cad67&height=300&mode=fit","bannerMediaApiFileId":"0999d342-f5a8-4c26-b381-6010ad9091e5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sdcpf","projectId":10053,"serviceDeskId":5,"name":"Spark Service Desk","description":"<p>For issues related to the Coherent Spark SaaS Platform including hybrid deployments.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"176","name":"Ask a general question","descriptionHtml":"<p>Use this form for any queries of a general nature. To raise an incident, report a problem, or to request technical support or help with your account, try one of our other forms so we can direct your query to the correct team faster.</p>","callToAction":"Ask a general question","introHtml":"<p>Don't see what you're looking for or have a question? Select this option and we'll help you out.</p>","icon":10562,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[38],"key":""},{"id":"180","name":"Report a security vulnerability","descriptionHtml":"<p>If you believe you've found a vulnerability in the Spark Platform, you may report it to us using this form. Please provide details of your findings and we'll investigate.</p>","callToAction":"Report a security vulnerability","introHtml":"<p>Spotted a security vulnerability? Tell us and we'll get it sorted.</p>","icon":10539,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[37],"key":""},{"id":"238","name":"Report an incident, problem or connectivity issue","descriptionHtml":"","callToAction":"Report an incident, problem or connectivity issue","introHtml":"<p>Think of an Incident as a single unplanned event that causes a service disruption. Let us know if something has been disrupted and we'll aim to get it back up and running quickly.</p>","icon":10723,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10723","groups":[37],"key":""},{"id":"177","name":"Request Account Support","descriptionHtml":"<p>Use this form to request assistance if you have trouble logging in or accessing certain Spark services or features.</p>","callToAction":"Request Account Support","introHtml":"<p>Having trouble accessing your account? We'll help you out.</p>","icon":10531,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[38],"key":""},{"id":"34","name":"Technical support","descriptionHtml":"<p>Use this form to request assistance getting your model(s) to work in Spark or if you have questions about integrating or understanding Spark APIs.</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10533,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[38],"key":""},{"id":"40","name":"Suggest a new feature","descriptionHtml":"<p>Got a great idea for new feature? Tell us about it and you might just see it introduced to the Spark platform.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10548,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[39],"key":""},{"id":"184","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"38","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"37","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"39","name":"Report a bug","descriptionHtml":"<p>Tell us the problems you're experiencing.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us about the issue you're experiencing.</p>","icon":10476,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"159","name":"Report a bug (for Coherent Staff use only)","descriptionHtml":"<p><b><font color=\"purple\">The purpose of this form is for the Coherent internal Sales team to report bugs that impact sales. </font></b></p>\n<blockquote>\n <p>For a <b>New feature request</b>, Please submit the request to the <a href=\"https://coherentglobal.atlassian.net/jira/polaris/projects/SPR/ideas/view/1423210\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IDEA board </a></p>\n</blockquote>","callToAction":"Report a bug (for Coherent Staff use only)","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10558,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[],"key":""},{"id":"179","name":"Report a problem with the platform or a specific feature","descriptionHtml":"<p>Help us sort things faster:<br> Information about the software and browser versions you're using, the environment you're connecting to, the task you were performing and any steps we can take to replicate the problem will help us fix it more quickly. Please provide as much detail as you can.</p>","callToAction":"Report a problem with the platform or a specific feature","introHtml":"<p>Think of a Problem as a cause or potential cause of one or more incidents. Use this form when the underlying cause is known.</p>","icon":10525,"iconUrl":"https://coherentglobal.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"...something that's broken"},{"id":38,"name":"...getting assistance or an answer to your question"},{"id":39,"name":"...an idea you have"}],"orderMapping":{"37":[238,180],"40":[180],"6":[34],"38":[34,177,176],"39":[185,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea06f749-9b4c-3345-89a0-bcf97e5f65a4","appLinkName":"System Confluence","appLinkUrl":"https://coherenthk.atlassian.net/wiki","spaceKey":"SDCPF","spaceName":"Coherent Product Factory Service Desk","spaceUrl":"https://coherenthk.atlassian.net/wiki/spaces/SDCPF","isServer":false},"labels":[],"projectKey":"CSDPF","serviceDeskId":5,"kbLinkDomainURLs":["https://coherentglobal.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSDPF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDU4ZjhiYS1kOThhLTRmMzctOWJhZS0xODBhNWU5Y2FkNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE2Nzk4NjM0MDAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3ODM3MjIzMywibmJmIjoxNzc4MzcxMDMzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.2CS2xpP6tCkDUN1YLuWaZybnBeoa8QkZulTwXmhDILw","targetCollection":"upload-user-collection--1679863400","endpointUrl":"https://api.media.atlassian.com","clientId":"b058f8ba-d98a-4f37-9bae-180a5e9cad67","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Coherent Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://coherentglobal.atlassian.net/wiki","kbLinkDomainURLs":["https://coherentglobal.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=coherentglobal","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"56cb897e5276e627aa763aab3f2ac2b571a9af32_lout","baseUrl":"https://coherentglobal.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://coherentglobal.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b058f8ba-d98a-4f37-9bae-180a5e9cad67","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3a66ff1de8b04d46ad476ca28921cacc","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://coherentglobal.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}